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Cargo Services

Customer service: Always available, always focused on you

Our commitment to superior customer service is just one of the reasons Atlas Air is one of the industry’s most reliable and trusted cargo operators.

Atlas Air doesn’t just “have” customers. We partner with them, and to make that partnership work, we support them every step of the way with outstanding customer service—24 hours a day, every day. Components of our service commitment include:

  • 24/7 state-of-the art Global Control Center
  • Unparalleled aircraft real-time monitoring through HAWK, Atlas Air’s proprietary system that provides the only end-to-end process of preparing and managing a flight
  • Customer-specific web sites
  • In-region Atlas Air representatives
  • Aircraft On Ground (AOG) and parts support
  • IT support
  • Central crew scheduling and coordination
  • Sales and operations support around the world

Our customer service team in Hong Kong, along with our support teams around the world, stand ready to assist you.

Our proprietary real-time monitoring system, Track & Trace, provides end-to-end flight management capabilities.