Customer Service

Atlas Operations Support is available 24-hours a day, 7-days a week to assist all ACMI and charter customers.

Telephone: 1-914-701-8050
Fax: 1-914-701-8053

Atlas does not track cargo transferred on its aircraft under ACMI or charter contracts. To obtain accurate and timely tracking information, shippers should contact their destination cargo handler directly for shipment status and details.

Note that, in the event Atlas has arranged for handling as part of a charter contract, contact details for the destination cargo handler are provided to the charter customer at the time of charter confirmation.

Please use this opportunity to give us information on any problems you are experiencing with your current supplemental flying.